Terms of Use

The Site is operated by Voxia. For any question regarding these Terms, contact us at hello@voxia.gr or +30 213-0101930.

By accessing or using the Site, you unconditionally accept these Terms of Use. If you do not agree, please do not use the Site.

All content on the Site — text, logos, graphics, images, design, and code — is the intellectual property of Voxia or third parties who have granted a relevant license, and is protected under Greek and international intellectual property law.

Reproduction, distribution, modification, or commercial exploitation of any part of the content without our prior written consent is prohibited, except for personal, non-commercial use for informational purposes.

You agree to use the Site solely for lawful purposes and in a manner that does not infringe third-party rights, does not disrupt the Site's operation (e.g. through attacks or automated scraping), and does not violate applicable law.

The Site's chat assistant is an artificial intelligence system. Its replies are provided for informational purposes, do not constitute a binding commercial offer or professional advice, and may occasionally contain inaccuracies.

Your conversation (text and/or voice, if you enable the microphone) is recorded and summarized, as described in the Privacy Policy. Do not submit sensitive personal data, third-party information without their consent, or unlawful/fraudulent content.

Abuse of the chat assistant is prohibited, including without limitation: automated or bulk requests (bots/scripts), attempts to bypass its safety mechanisms (e.g. prompt injection), or use of it to extract internal system instructions or code.

The Voxia service is powered by artificial intelligence and is never presented as human. On every phone call routed through the platform, an audio notice is played stating that the conversation is handled by a digital assistant with automated voice processing.

We make reasonable efforts to keep the Site's content accurate and up to date. However, the content is provided "as is", solely for informational/presentational purposes, and does not constitute a binding commercial offer, a guarantee of specific results, or a contract. Final collaboration terms, pricing, and Service Level Agreements (SLAs) are determined exclusively in the relevant services agreement signed with each customer.

Any demonstrations or test calls of the service are intended solely to evaluate its functionality, not for actual customer service.

The summary below is not exhaustive and does not replace the services agreement and Data Processing Agreement (DPA) signed with each customer: • The customer remains controller of its own customers'/callers' data and is responsible for its own privacy policy, maintaining a Record of Processing Activities (ROPA), and a signed DPA with us • Call recording is permitted only with a lawful basis and appropriate notice to callers • For outbound calls and SMS messages, the customer is solely responsible for the lawful basis/consent, respecting any applicable do-not-call registry under Article 11 of Greek Law 3471/2006, permitted calling hours, and correct caller-ID presentation — bulk, unsolicited calls or messages are prohibited • Use of the service to misrepresent caller identity, collect special categories of data without an appropriate legal basis, or engage in any unlawful or fraudulent activity is prohibited • We reserve the right to suspend the service in the event of a breach of the above or a risk to our infrastructure

The Site and the chat assistant are provided "as is", with no guarantee of uninterrupted or error-free operation. Any binding Service Level Agreements (SLAs) for the Voxia platform itself are set out exclusively in the relevant services agreement.

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from use of, or inability to use, the Site, including any temporary unavailability.

The Site may include links to third-party websites. We do not control and are not responsible for the content or privacy practices of such websites.

Processing of personal data collected through the Site is governed by our Privacy Policy, which forms an integral part of these Terms.

These Terms are governed by Greek law. Any dispute arising from use of the Site falls under the jurisdiction of the Courts of Athens, subject to any mandatory consumer-protection law providing otherwise.

We reserve the right to modify these Terms at any time. Changes take effect once published on this page.

For any question regarding these Terms, contact us at hello@voxia.gr.