The AI phone agent that never misses a call.
Voxia is an enterprise-grade voice automation platform: it answers calls, books appointments, informs customers and follows up — in natural Greek, around the clock. It connects to your existing telephony, runs in the cloud or on-premise, and integrates with your systems.
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Why organizations choose Voxia
Three factors every leadership team weighs before handing phone service to automation.
Business continuity
Every call is answered immediately, 24 hours a day — no missed opportunity due to hours or call volume.
Data control & compliance
GDPR, encryption, and a choice of cloud or on-premise deployment — your data stays on your own terms.
Integration without disruption
Connects to your existing telephony infrastructure and systems — no change of number or provider.
Comparative assessment
Voxia versus traditional phone-service options — based on real, verifiable capabilities.
Operational continuity in phone service
A human reception desk is bound by working hours and availability. The platform operates continuously, with consistent quality on every call.
Human reception
- Available only during business hours
- One call at a time — the rest wait or are lost
- Leave, sick days, onboarding of new staff
- Service quality varies with hour and workload
Voxia
- Available 24/7, all year round
- Handles multiple calls concurrently
- No leave or training — operational from day one
- Consistent service quality on every call
It does not replace your team — it absorbs the repetitive calls so your people can focus where human judgement and personal contact matter.
Deployment model: cloud or on-premise
Start immediately in the cloud, or install on your own infrastructure when data must remain within your organisation.
Cloud
The platform runs on our infrastructure — you only connect your telephony.
- Immediate activation, no infrastructure of your own
- Automatic platform updates
- Suited to fast rollouts and SMEs
On-premise / Private cloud
The platform is installed on your own infrastructure — data never leaves your organisation.
- Full control of data and infrastructure (data residency)
- Suited to healthcare, insurance, banking and the public sector
- Independence from external cloud availability
Both models deliver the same conversation experience — the difference is where your data lives.
Platform capabilities
End-to-end voice automation for every organisation — from the first call to follow-up and oversight.
Uninterrupted call answering, 24/7
Every call is answered immediately, around the clock — no hold time.
Appointment booking & management
Real-time availability checks and entries straight into your calendar.
Grounded answers from your documents
Answers based strictly on your own material — price lists, policies, procedures.
Controlled human handover
When required, the call is transferred with a full summary to the right person.
Outbound calls & campaigns
Reminders, surveys and campaigns, with answering-machine detection (AMD).
Automated summaries & notifications
Summary, sentiment and suggested next step for every call.
Features
A single platform for the full call lifecycle — from real-time conversation to oversight and reporting.
Natural conversation
Real-time, two-way conversation with barge-in, keypad (DTMF) support and a natural response pace, continuously optimised for low latency. The caller can interrupt the agent mid-sentence — and it adapts instantly, as in a real human conversation.
Knowledge & actions
A knowledge base built from your documents (RAG), appointment booking with availability checks in Google Calendar or an external system, customer-record retrieval after identity verification, Greek tax-registry (AADE) lookup for businesses, call transfer with a spoken summary, and automatic SMS & email for confirmations and follow-up.
Visual builders (no-code)
Design call flows and automations with drag-and-drop on a visual canvas: an IVR / conversation-flow builder and event-driven workflows — no code. Define menus, conditions, AI nodes, transfers and actions, and connect them to HTTP/API calls, emails or SMS.
Insight & oversight
Automatic summaries, per-call sentiment and interest analysis, real-time escalation detection with human handover where required, full transcripts and recordings (where permitted), an analytics dashboard with CSV export, and missed-call alerts via SMS.
Trust, security & scale
GDPR compliance, encryption and automatic redaction of personal data (PII redaction for phone, email, tax ID, cards, IBAN), guardrails against prompt injection and banned-word filters, multi-tenant administration with role-based access (RBAC), white-label branding for resellers, and real telephony that scales to many concurrent calls.
How it works
A structured, three-step onboarding process — with no changes to your infrastructure.
Connect to your telephony
Integrates with your existing line (PSTN/SIP) — no number or carrier change.
There is no need to change carrier or number. The platform connects to your existing line — PSTN or SIP — and takes over call answering immediately.
Configure with your data
Documents, schedules and call flows — from a web dashboard, no code.
Upload your documents (price lists, FAQs, policies), set your schedules and design call flows with the visual drag-and-drop builder. Everything is managed from a single web dashboard.
Operate & oversee
The platform answers, acts and reports from day one.
From the first call, Voxia answers in natural Greek, books appointments and answers questions, while you receive a summary of every call and full visibility in the analytics dashboard.
Integrates with your existing infrastructure
The platform adapts to the systems you already operate — not the other way round.
Personalisation with identity verification
Every caller is recognised — and verified before any access to personal data.
Caller verification
Verifies details (name, tax ID, phone, customer code) before any personal data is disclosed.
Returning-customer memory
Recognises the caller by number and adapts the greeting based on previous contact.
Customer records in real time
After verification, retrieves orders or balances directly from your system.
Maria P.
Last appointment: 3 weeks ago
Solutions
Designed for every industry and role — with concrete, operational outcomes for each case.
Healthcare & clinics
Appointment management, answers to patient questions and automatic reminders — with no hold time. The platform handles bookings, cancellations and rescheduling, doctor lookups and information about examinations.
- Zero missed bookings
- 24/7 patient info
- Fewer no-shows with reminders
- Automatic SMS confirmation
Restaurants & food
Table reservations, phone orders and information on hours or menus — every call is answered, including at peak times. The platform manages waiting lists and special requests, and books tables straight into the calendar.
- Real-time table reservations
- Phone orders
- Zero missed calls at peak
- Special requests & allergies
Retail & e-commerce
Product availability, order status and returns handling, connected directly to your systems. Customer questions are answered automatically and leads are logged to the CRM.
- Real-time order status
- Product availability
- Automatic CRM lead capture
- Returns management
Real estate
Pre-qualification of prospects, viewing scheduling and immediate handover of qualified leads to the available agent. The platform asks the right questions and prioritises serious buyers.
- Lead qualification & filtering
- Automatic viewing booking
- Instant hot-lead routing
- CRM integration
Services & trades
Job-request intake, visit scheduling and crew notification — while your team is in the field. The platform records job type, area and availability, and schedules the visit.
- Phone job requests
- Visit scheduling
- Crew notifications
- Customer reminders
Legal & accounting
Caller verification, Greek tax-registry (AADE) lookup, appointment management and secure data collection, aligned with GDPR. No information is disclosed before identity verification.
- Caller verification
- ΑΦΜ (AADE) lookup
- Appointment booking
- GDPR-compliant data capture
Engagement models
You choose the model that matches your call volume and infrastructure — not a one-size-fits-all price.
Cloud SaaS
Subscription model with a fixed monthly cost, no infrastructure of your own.
Best for: steady call volume
Pay-as-you-go
Usage-based billing, with no package commitment.
Best for: seasonal or early-stage operations
On-premise / License
Installed on your own infrastructure, with full data control.
Best for: regulated industries & the public sector
Every engagement starts with the model that fits today’s needs and adapts as volume or requirements change.
FAQ
Answers to the key questions — language, availability, security, activation.
Yes. The platform is designed Greek-first, with voices that do not sound robotic. It also supports English and other languages, for international customers.
Yes. It connects to your existing telephony (PSTN/SIP) with no change of number or carrier. Activation requires no technical knowledge on your side.
Both. Cloud for immediate start with no infrastructure, or on-premise when data must remain on your own infrastructure — a common requirement in healthcare, insurance, banking and the public sector.
Yes — with real-time availability checks in Google Calendar or an external system, and automatic confirmation to the customer via SMS or email.
Whenever you define it — e.g. for specific request categories — or when escalation is detected, such as a dissatisfied caller. The transfer includes a spoken summary of the conversation, so your staff member already has the context.
The platform supports encryption and automatic redaction of personal data (PII redaction for phone, email, tax ID, cards, IBAN), prompt-injection guardrails, banned-word filters and role-based access (RBAC) in the admin dashboard.
Yes — for campaigns, reminders and satisfaction surveys, with Answering-Machine Detection (AMD), so it only speaks to humans.
No. Administration happens in a web dashboard with visual no-code builders. Day-to-day operation requires no technical team.
Multiple models are available: cloud subscription, usage-based billing, or an on-premise license for regulated environments (see the "Engagement models" section). Contact us for a proposal tailored to your volume and requirements.
After a demo, we guide you through activation. In most cases the platform is answering your calls within a few days of first contact.
Yes. It recognises returning callers and adapts the greeting based on previous contact — always in line with data-protection rules.
See Voxia in operation — on your own scenarios.
Schedule a no-commitment demo. We present a scenario tailored to your industry, with your own data, in your language.
