Use case
"Where is my order?" — answered in 20 seconds.
The agent verifies the caller, looks up the order or booking in your system and reports its current status — with no hold time and without occupying a member of staff.
The agent verifies the caller, looks up the order or booking in your system and reports its current status — with no hold time and without occupying a member of staff.
They are among the most frequent calls for online shops, logistics and services, and the information already exists in your system. Yet they still require a human to open a screen, search by name or reference, and read the result aloud. Pure repetition, multiplied by hundreds.
Identity is confirmed before any detail is disclosed.
It retrieves the order or booking over HTTP API or SQL.
It states the status and offers a change or a transfer.
No personal data is revealed before the caller is confirmed.
Reads from your ERP/shop/database over HTTP or SQL, in real time.
It recognises repeat customers and shortens the process.
Book a demo wired to sample data.
Solutions by industry
Solutions by role