Voxia's AI phone agent updates customers on order status, product availability, handles returns and automatically captures leads — connected directly to your systems.
An e-commerce store gets calls up to 12 hours after closing — for order status, availability, returns. Every unanswered call is a customer who might cancel or go to a competitor. Voxia automatically handles repetitive enquiries, connects to your systems for real-time information, and logs every interested party as a lead in the CRM.
Connects to your system and updates the customer on where their order is — in real time.
Checks product availability and updates the customer immediately, no need to call the store.
Records return or exchange requests and forwards them to your team with all the details.
Every caller interested in a product or service is automatically logged as a lead in your CRM.
The platform connects via HTTP API or directly to your database for real-time information.
Every call and lead is logged automatically to your CRM — no manual entry.
Automatically answers common questions — status, availability, returns.
Your store appears to have 24/7 phone support, with no real call-centre cost.
Demo with order-status, returns and lead-capture scenarios.